Shipping & Delivery

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):

a) 3 to 5 business days (tracking system available)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (3-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

CANCELLING AN ORDER

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.

Please note that once an order has been processed and dispatched, we may not be able to cancel it. If your order has already entered the processing stage, we will try our best to assist you, though cancellation may not always be possible at that point.

To request a cancellation, please reach out to us as early as possible at csnmj3919@gmail.com and we will get back to you promptly.

Email: csnmj3919@gmail.com